Ericsson – The History from Product to Solution Provider and Challenges and Opportunities in an Evolving Environment
نویسندگان
چکیده
An increasing number of Original Equipment Manufacturers (OEM) are realizing that their products, earlier the foundation of their success, no longer stand alone in satisfying customer requirements. Customers now demand integration of services and bundling as well as increased active participation of OEMs during the use phase. Ericsson, a Swedish multinational OEM of communications technology and services, is an example of such a company. The objective of this paper is to describe, compare and discuss Ericsson’s journey from a product provider to a PSS provider, e.g. by comparison with other industry examples. Furthermore, the paper highlights future challenges and opportunities for instance regarding business models, trends and product design. © 2015 The Authors. Published by Elsevier B.V. Selection and peer-review under responsibility of the International Scientific Committee of “The 7th CIRP Conference on Industrial ProductService Systems” in the persons of the Conference Chairs Prof. Xavier Boucher and Prof. Daniel Brissaud.
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